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Complete customisation.

No technical knowledge required.

In-built CRM integration.

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1000s of sites use Refrens Forms to manage leads & inquiries

Collect, Communicate, and Convert

Automatically capture leads & inquires, communicate with them over email/WhatsApp, Track all the interactions end-to-end.
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Setup Contact Forms in 3 Simple Steps
Create and Customize Forms
Create & CustomizeCreate a contact form with different field types such as radio button, dropdown menu, checkboxes, boolean, email, currency, etc. Decide which fields to keep mandatory or hidden.
Easy to embed form on the website
Embed & ShareEmbed the form on your website, open it in a modal with a button click, or get a sharable link to use across your social media handles & ads.
Get instant notification when the form is filled
Connect & ConvertGet notified when the form is filled, reply to inquiries via email with pre-filled templates, or send a WhatsApp in a couple of clicks!
Rated ⭐ 4.8/5 based on 11700+ Ratings

Happy Customers

Aniket
I was able to set up my contact form in just a few minutes with Refrens. The in-built CRM integration is a game-changer. No more juggling between platforms!
AniketOwner, Spaceplexx, Coworking Space
Rubita
The hidden fields feature is brilliant! I can get a better context of customers' requirements without them having to spell it out.
RubitaFreelance Developer
Responding to inquiries directly from Refrens, be it via email or WhatsApp, has made our workflow smooth. The pre-filled email templates are a time-saver!
AnjaniFounder, Brown Mocha
Linkee
Refrens has taken the stress out of follow-ups. The automated reminders ensure we're always on top of our game.
LinkeeFreelancer, Content Writer
Shivansh testimonial for Shopify developer
Refrens Forms has transformed the way we manage inquiries. The ability to embed forms and share them across our social media is incredibly efficient.
Shivansh TulsyanCEO, Binny Textiles
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Contact Forms with an In-built CRM

Don’t just collect inquiries. Engage, Nurture, & Convert Them.
Manage Forms Across Multiple Pipelines
Manage Forms Across Multiple Pipelines
Create separate pipelines for different forms that require different follow-up processes.
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Centralized Communication
Centralised Communication
Respond to inquiries directly from Refrens over email or WhatsApp. Emails come with pre-filled templates to help you respond quickly.
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Easy to followup with in built CRM
Stress-Free Follow-Ups
Never miss an important follow-up. Get automated reminders from Refrens.
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Hidden Fields in Form
Know What They Want, Without Asking Them
Leverage hidden fields for deeper insights into inquiries. If you showcase various products or services across distinct web pages, design forms with pre-filled hidden fields specific to each offering. This way, every submission reveals their exact interest, seamlessly.
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The smartest investors in the room are backing our vision.

People who understand money, match-making and all things Internet.
Vijay Shekar Sharma
Vijay Shekhar SharmaFounder, Paytm
Anupam Mittal
Anupam MittalFounder, Shaadi.com
Kunal Shah founder of CRED
Kunal ShahFounder, CRED
Founders of AngelList, DailyNinja, Voonik.com, Park+ and many more.
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Frequently Asked Questions (FAQ)

What is a contact form?

A contact form is a web-based tool that allows visitors to get in touch with website owners. It provides a user-friendly interface where visitors can enter their details and send a message without using an email client.

Contact forms are essential for websites as they offer a secure way to communicate while reducing spam and protecting the site owner's email address.

What are different types of contact forms?

Contact forms can vary based on their purpose and the information they collect. Some common types include:

  1. Basic Contact Forms: These usually ask for a name, email, and message.
  2. Feedback Forms: Used to gather feedback or reviews from users.
  3. Survey Forms: Designed to collect detailed information or opinions on specific topics.
  4. Order and Booking Forms: Used by businesses to allow customers to place orders or book services.
  5. Subscription Forms: For visitors to subscribe to newsletters or updates.
  6. Quote Request Forms: Allows potential clients to request quotes for services or products.
What is the function of a contact form?

The primary function of a contact form is to facilitate communication between website visitors and the website owner or business. It provides a structured way for visitors to submit inquiries, feedback, or other messages. Contact forms also help in:

  • Protecting the website owner's email from spam.
  • Organizing and categorizing inquiries for better response management.
  • Collecting specific information from visitors based on the form's purpose.
  • Integrating with CRM systems to automate lead management and follow-ups.
What should be in a contact form?

The content of a contact form depends on its purpose, but generally, a contact form should include:

  1. Essential Fields: Such as name, email address, and a message or comment section.
  2. Subject or Topic Selection: To categorize the inquiry.
  3. Optional Fields: Like a phone number, company name, or website, depending on the context.
  4. CAPTCHA or Security Question: To prevent spam submissions.
  5. Privacy Checkbox: To ensure GDPR compliance and inform users how their data will be used.
  6. Submit Button: Clearly labeled, often with phrases like "Send Message" or "Submit Inquiry."

It's essential to keep contact forms as concise as possible to encourage users to complete and submit them.

Will my data be secure?

We take utmost care of data security & privacy. Our systems are frequently updated with the latest security updates to ensure that your data is safe and secure. Do check out our detailed privacy policy here.

Do you provide customer support?

Yes, we provide instant & reliable support over chat, email, and phone. We will also provide a dedicated account manager to help you out whenever required.

Contact Forms - Website Contact Forms With In-Built CRM Integration

How Do Contact Forms Work?

A contact form is a crucial tool on websites, allowing visitors to communicate with site owners without exposing the owner's email address. Here's a step-by-step breakdown of how they function:

  1. Frontend Interface

The journey begins with the user interface, which is what website visitors see. This interface typically consists of various fields like 'Name', 'Email', 'Subject', and 'Message'. It may also include checkboxes, dropdown menus, CAPTCHA systems, and file upload options, depending on the form's complexity.

  1. Data Input

When a visitor fills out the form's fields and clicks the 'Submit' button, the data they entered is packaged for transmission. This packaging is usually done using a web programming language like JavaScript.

  1. Data Transmission

The packaged data is then sent to the server where the website is hosted. This transmission is facilitated by the HTTP (or HTTPS for secure sites) protocol. The method used for this transmission is typically POST, which sends the data in the body of the HTTP request to the server.

  1. Server-Side Processing

Once the data reaches the server, a server-side script (written in languages like PHP, Python, or Node.js) processes it. This script will:

A) Validate the data to ensure it's in the correct format and free from malicious content.

B) Possibly store the data in a database for record-keeping. And

C) Forward the message to the website owner's email address.

  1. Email Transmission

The server-side script uses an email server (SMTP server) to send the data as an email to the designated recipient, usually the website owner or a specific department within an organization.

  1. Auto-Responders

In some cases, once the data is processed, an automatic response email is generated and sent to the visitor, acknowledging receipt of their message.

  1. Data Storage

For some websites, especially those that use CRM systems or want to maintain records of communications, the data from the contact form might be stored in a database. This allows for easy retrieval, analysis, and follow-up.

  1. Security Measures

To ensure the data's integrity and protect against spam or malicious attacks, many contact forms incorporate security measures. This can include:

A) CAPTCHA tests to verify that the user is human. B) SSL encryption protects data during transmission. C) Server-side validation to prevent SQL injection attacks or other malicious activities.

  1. Feedback to the User

After processing, the website might redirect the user to a 'Thank You' page or display a confirmation message, letting them know their message was successfully sent.

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FAQs about Contact Forms

What is CAPTCHA in contact forms?

CAPTCHA is a security feature used to distinguish human input from automated bots. It often requires users to solve a puzzle or enter characters from an image to submit the form.

How can I prevent spam through my contact form?

Using CAPTCHA, setting up spam filters, and regularly updating and maintaining your form can help prevent spam submissions.

Can contact forms collect files or attachments?

Yes, many contact forms allow users to upload files or attachments, provided the form is configured to accept them and has security measures in place.

Are there legal considerations when using contact forms?

Yes. Depending on the region or country, website owners might be required to comply with data protection regulations, like the GDPR in Europe. If a contact form collects personal data, it's essential to have a clear privacy policy detailing how the data will be used and stored. It's also good practice to include a consent checkbox for users to agree to these terms.

How do autoresponders work with contact forms?

An autoresponder is an automated email sent to the user once they submit the contact form. It serves to acknowledge receipt of their message and can provide additional information, like expected response time or other contact methods. Autoresponders ensure users that their inquiry has been received and will be addressed.

What is form validation, and why is it important?

Form validation is a feature that checks the data entered into the form fields to ensure it meets specific criteria before submission. For example, it can verify that an email address is in the correct format or that all required fields are filled out. Validation improves data accuracy, enhances security, and ensures that the website owner receives the necessary information in a usable format.

Can contact forms be integrated with other tools and platforms?

Yes, many contact forms can be integrated with tools like CRM systems, email marketing platforms, and analytics tools. This integration allows for automated data transfer, ensuring that leads or inquiries from the contact form are immediately available in other systems for further action or analysis. Software such as Refrens even has in-built CRM integration so you don't have to use 3rd party tools to manage your lead inquiries.

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