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Create Custom Contact Forms for Your Website

Build contact forms with the fields and layout your business needs. Embed them on your website, open them through a button, or share them using a link to collect enquiries online.

Create Contact Forms
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1000s of sites use Refrens Forms to manage leads & inquiries

Create a Website Contact Form in Three Simple Steps

Build a contact form around the information your business needs, publish it on your website or share it using a link, and start receiving client and business enquiries online.

Step 01

Create and customise your form

Choose the fields you want to collect, mark important fields as mandatory, and add hidden fields where required.

Step 02

Embed the form or share its link

Add the form directly to your website, open it through a button, or share the published form using a unique link.

Step 03

Receive and respond to enquiries

Get notified when someone submits the form and keep the details available for communication and follow-up.

Create a Contact Form Explore Features

Example Website Contact Form

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Discuss Your Business Requirement

Share a few details and our team will get back to you.

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Build a Contact Form Around Your Business

Choose what information to collect, how the form should appear, and where clients and prospects can access it.
Refrens Contact Forms Builder
Collect the Information Your Team Needs

Create custom contact forms for different services, products, or business requirements. Add the fields your team needs so every enquiry arrives with useful context.

  1. Use text, email, currency, dropdown, checkbox, radio, and boolean fields.
  2. Mark fields as mandatory when the information is required.
  3. Add hidden fields to identify the service, page, or context behind an enquiry.
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Add the Form Wherever Clients Reach You

Publish the same contact form in the format that works for your website and business. Use an embedded form, open it through a button, or share the form directly.

  1. Embed the form directly within a website page.
  2. Open the form in a modal when someone clicks a button.
  3. Share a unique link through email, WhatsApp, social media, or other channels.
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Let Prospects Book a Meeting From the Form

Add meeting booking to the contact form so interested prospects can submit their details and choose an available time in the same flow.

  1. Show available slots based on the connected Google Calendar.
  2. Set working hours, available days, meeting duration, notice, and buffer time.
  3. Schedule phone calls, video calls, or in-person meetings.
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Know When a New Enquiry Arrives

Keep your team informed when someone completes the form. Review the submitted details and continue the conversation with the context collected from the website.

  1. Receive notifications when a new form is submitted.
  2. Display a customised submission message to the respondent.
  3. Send a submission confirmation email when required.
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Everything You Need to Manage Contact Form Enquiries

Create forms for different business requirements, organise incoming enquiries, and keep the right people informed as prospects move from submission to follow-up.

01

Create Multiple Contact Forms

Create separate forms for services, quotation requests, consultations, products, partnerships, and other business enquiries.

Services Quotations Consultations
02

Mandatory and Hidden Fields

Require essential information while using hidden fields to retain relevant context behind the enquiry.

03

Flexible Form Layouts

Choose between single-column, two-column, and automatic layouts based on how you want your form to appear.

Single Column Two Columns Auto
04

Button-Triggered Forms

Open your contact form through a website button when you do not want the full form displayed directly on the page.

05

Shareable Form Links

Publish a form using a unique link and share it with clients and prospects outside your website.

06

New Enquiry Notifications

Keep your team informed when someone submits a form so new enquiries are visible without repeatedly checking for submissions.

07

Automatic Lead Assignment

Assign incoming enquiries to the appropriate team member so ownership remains clear from the beginning.

08

Duplicate Lead Detection

Identify repeat enquiries so your team can recognise existing contacts instead of treating every submission as a completely new lead.

09

Separate Sales Pipelines

Organise different types of enquiries using separate pipelines so each business process can follow the workflow that suits it.

10

Follow-Up Reminders

Set follow-up reminders for enquiries so important conversations do not disappear after the initial form submission.

11

Email and WhatsApp Communication

Continue conversations with prospects through email and WhatsApp while keeping communication connected with the enquiry.

12

Track Enquiry Activity

Keep form enquiries connected with follow-ups, communication, meetings, notes, documents, and other lead activity in Refrens CRM.

Start with a contact form. Keep the entire enquiry organised after it arrives. Refrens connects form submissions with your lead-management workflow so your team can continue working on the enquiry without losing context.
Create a Contact Form
After the Form Is Submitted

Keep Every Contact Form Enquiry Connected in Sales CRM

Instead of leaving enquiries scattered across email inboxes or spreadsheets, add submissions to the selected sales pipeline and keep their details, communication, meetings, and follow-ups together.

Enquiry Received

Capture the submitted details

The information collected through the form becomes available in Refrens for your team to review.

Lead Organised

Add it to the selected pipeline

Keep enquiries from different forms organised in the sales pipeline and follow-up process relevant to them.

Communication

Respond over email or WhatsApp

Continue the conversation from Refrens and keep the communication connected to the enquiry.

Follow-Up

Keep the next action visible

Use reminders, meetings, and lead activity to stay on top of enquiries that need attention.

Need a broader lead capture workflow? Explore Refrens Lead Capture Forms for sales leads from websites, campaigns, marketplaces, integrations, and other business channels.
Explore Lead Capture Forms
Contact Form Use Cases

One Contact Form Builder, Different Business Enquiries

Create forms around the type of conversation you want to start instead of forcing every prospect through the same generic contact form.

01

Service & Project Enquiries

Collect the service required, project scope, contact information, and other details your team needs before beginning the conversation.

Requirement → Scope → Follow-up
02

Request for Quotation

Collect the client's requirements before your team prepares a quotation, reducing the back-and-forth needed to understand the enquiry.

Requirements → Review → Quotation
03

Consultation & Demo Booking

Let interested prospects share their details and choose an available meeting slot when the next step is a consultation or product conversation.

Enquiry → Choose Slot → Meeting
04

Product & Business Enquiries

Give prospective customers, partners, and other businesses a structured way to share what they are interested in and why they are contacting your team.

Interest → Details → Conversation

From Emerging Brands to Established Enterprises

Trusted by ambitious startups, established companies, and growing teams across India.
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Powering everyday business operations for 3,00,000+ Businesses and counting.

Happy Customers

Aniket - Refrens Invoice Software User
I was able to set up my contact form in just a few minutes with Refrens. The in-built CRM integration is a game-changer. No more juggling between platforms!
AniketOwner, Spaceplexx, Coworking Space
Rubita
The hidden fields feature is brilliant! I can get a better context of customers' requirements without them having to spell it out.
RubitaFreelance Developer
Anjani
Responding to inquiries directly from Refrens, be it via email or WhatsApp, has made our workflow smooth. The pre-filled email templates are a time-saver!
AnjaniFounder, Brown Mocha
Linkee
Refrens has taken the stress out of follow-ups. The automated reminders ensure we're always on top of our game.
LinkeeFreelancer, Content Writer
Shivansh
Refrens Forms has transformed the way we manage inquiries. The ability to embed forms and share them across our social media is incredibly efficient.
Shivansh TulsyanCEO, Binny Textiles
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The smartest investors in the room are backing our vision.

People who understand money, match-making and all things Internet.
Vijay Shekhar Sharma
Vijay Shekhar SharmaFounder, Paytm
Anupam Mittal - Shaadi.com
Anupam MittalFounder, Shaadi.com
Kunal Shah founder of CRED
Kunal ShahFounder, CRED
Founders of AngelList, DailyNinja, Voonik.com, Park+ and many more.
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Create a Contact Form for Your Business

Customise the fields, choose the layout, publish the form on your website, and start collecting business enquiries online.

Create a Contact Form Explore Lead Capture Forms
Build, publish, and manage forms from Refrens.

Frequently Asked Questions (FAQ)

A contact form is an online form that lets website visitors share their details, questions, requirements, or enquiries with a business.

A contact form should collect the information your team actually needs, such as name, email, phone number, service or product requirement, and a message. You can also use mandatory and hidden fields where required.

Businesses can create contact forms for general enquiries, service or project requirements, quotation requests, product enquiries, consultations, demos, and other business needs.

Yes. Contact forms can be connected with CRM software so submitted enquiries can be organised and followed up without manually moving information between tools. Refrens includes built-in Sales CRM capabilities for managing form enquiries.

An autoresponder sends an automatic acknowledgement after someone submits a form, letting them know their enquiry has been received and, where relevant, what they can expect next.

Contact Form validation checks whether information entered into a form meets the required criteria before submission, such as ensuring required fields are completed or an email address is entered in the correct format.

Contact Forms - Website Contact Forms With In-Built CRM Integration

How Do Contact Forms Work?

A contact form is a crucial tool on websites, allowing visitors to communicate with site owners without exposing the owner's email address. Here's a step-by-step breakdown of how they function:

  1. Frontend Interface

The journey begins with the user interface, which is what website visitors see. This interface typically consists of various fields like 'Name', 'Email', 'Subject', and 'Message'. It may also include checkboxes, dropdown menus, CAPTCHA systems, and file upload options, depending on the form's complexity.

  1. Data Input

When a visitor fills out the form's fields and clicks the 'Submit' button, the data they entered is packaged for transmission. This packaging is usually done using a web programming language like JavaScript.

  1. Data Transmission

The packaged data is then sent to the server where the website is hosted. This transmission is facilitated by the HTTP (or HTTPS for secure sites) protocol. The method used for this transmission is typically POST, which sends the data in the body of the HTTP request to the server.

  1. Server-Side Processing

Once the data reaches the server, a server-side script (written in languages like PHP, Python, or Node.js) processes it. This script will:

A) Validate the data to ensure it's in the correct format and free from malicious content.

B) Possibly store the data in a database for record-keeping. And

C) Forward the message to the website owner's email address.

  1. Email Transmission

The server-side script uses an email server (SMTP server) to send the data as an email to the designated recipient, usually the website owner or a specific department within an organization.

  1. Auto-Responders

In some cases, once the data is processed, an automatic response email is generated and sent to the visitor, acknowledging receipt of their message.

  1. Data Storage

For some websites, especially those that use CRM systems or want to maintain records of communications, the data from the contact form might be stored in a database. This allows for easy retrieval, analysis, and follow-up.

  1. Security Measures

To ensure the data's integrity and protect against spam or malicious attacks, many contact forms incorporate security measures. This can include:

A) CAPTCHA tests to verify that the user is human. B) SSL encryption protects data during transmission. C) Server-side validation to prevent SQL injection attacks or other malicious activities.

  1. Feedback to the User

After processing, the website might redirect the user to a 'Thank You' page or display a confirmation message, letting them know their message was successfully sent.

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