Includes activities like creating engaging content, Cover Photo & Profile Photo Design/Optimization, Daily Monitoring of Included Social Assets, Posting text and image updates, Videos, and other content that drives audience engagement for Facebook and Google My Business.
Price Available on Request
Project Management - PRINCE2® Certified
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13 years of experience, working in an IT & International customer service sector.
Managing and leading the implementation & Customer Engagement & support teams.
Managing co-ordination of the clients and the team working engaged in the project work.
Detailed project planning and control including:
Developing and maintaining a detailed project plan.
Managing project deliverables in line with the project plan.
Recording and managing project issues and escalating where necessary.
Resolving cross-functional issues at the project level.
Managing project scope and change control and escalating issues where necessary.
Liaise with, and updates progress to, clients and senior management.
Act as the central client point of contact throughout the life of the project beginning after sales with project scope.
Clearly, understand and communicate customer requirements and integration points in the context of the statement of work.
Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
Manage all day to day administrative activities of a given project from inception to closure.
Maintain regular communication with both customer and internal teams and constantly manage customer expectations.
Achieve customer satisfaction through successful delivery of defined project scope.
Compile customer requests and deployment issues to provide a feedback channel to our core products.
Capture and communicate experiences in formal post-Mortem feeding lessons learned, best practices and resources back into consulting practice.
Manage multiple projects and initiatives at the same time.
Managing coordination of the internal teams and working groups engaged in project work(requires extensive follow-up and coordination).
Managing project deliverables, project scope and change control in line with the project plan.
Providing regular status reports.
Prioritising project goals with other ongoing projects.