The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Customer Service Representative Job Responsibilities:
1. Serves customers by providing product and service information and resolving product and service problems.
2. Attracts potential customers by answering product and service questions and suggesting information about other products and services.