Computer Sales, Service & Consultancy

Dynamic professional with over 23+ years of cross functional experience in Sales, Customer Service Operations and Entrepreneurship.

• Was one of the leading IT Hardware dealer of all the leading brands in Tirunelveli town and district.

• Repair, troubleshoot, Database & Software, if corrupted or crashed. Used to remotely login and install, troubleshoot various software programs.

• Provided Backup and Service Restoration as the customer requirements

• Manage day-to-day organizational needs of the stores Back end operations

• Service Provider for all IT Hardware peripherals affiliation with Accel Front Line Limited, F1 Services and Micromax mobile exclusive service.

• Responsible for deployment of new ERP modules on behalf of Accel. Troubleshooting to address the project-related issues as well as human resources.

• Authorized service for ASUS Laptop and Mobiles, Gigabyte Mother Board, Videocon Mobiles, Ben Q Monitors, etc.

• Successfully installed full networking and server installation in Reliance mall, IIG (EGRL)

• Electronic Corporation India Limited (ECIL) plant system installation in Kudankulam Atomic Project and Anu Vijay Town ship customer support

• Successfully installed Sterlite Copper India Limited, Phase -2 building networking at Tuticorin

• Peripherals and networking support for INS Kattabomman (Indian Navy VLF Station)

• Social media marketing and celebrities social media management, Wikipedia update and blue tick verifications

• Our team was the authorized Samsung Mobile service provider and was supporting 2500+ happy customers per month with12+ employees.

• Software updates on regular interval & troubleshoot, if any.

• Repair, troubleshoot, Database & Software, if corrupted or crashed. Used to remotely login and install, troubleshoot various software programs.

• On incentive basis, developed business for the company in assigning, managing and analyzing the work of customer or upcoming customer, as a Customer Relationship executive.

• Provided technical training on Microsoft Office Suite (Excel, PowerPoint etc.)

• Provided Backup and Service Restoration as the customer requirements.

• Identify and define user problems and needs to the manufacturer. Problems were defined with appropriate response, including emergency corrections.

• Advise principal users of system capabilities, limitations and cost effectiveness.

• Supported Technical Operations in training of Technical Support staff and in maintenance of training manuals and documentation according to the existing standards.

• We have been delivering business solutions by leveraging domain expertise and cutting-edge technologies for our clients ranging from startups to enterprise.

• Responsible for procurement of hardware and related software, export procedures, packing, shipping, registration, documentation and customs clearance and up to project site delivery.

• Software installations such as operating systems, IBM Maximo, SAP, MS Office and antivirus. Went to project site and installs such as Server Cabin, Servers, Storage, Workstations, configuring network and connecting VPN for remote developer use.

• Fulfill the site requirements and handing over documents, hardware keys and software credentials.

• Payment follow-up to the accounts department and preparing invoice and verify as per the BOQ.

• Sending weekly report to the project manager.

• Was able to achieve a Maximum Turnover of 5 Crore per Year.

Highlights

• Social Media expert

• System networking expert

• Digital Marketing expert

• Cost reduction and containment

• ITIL certified

• IBM Maximo

• Process Improvements

• Procedure development

• System implementation

• Team building

• Erection hardware’s (Servers and Workstations)

• SAP