It’s vital to connect with the customer on an emotional level to better interpret them.
The fundamental skill of good communication is expressing yourself in a way that is simple to understand.
Communicate with good intentions most of the time, yet the tone completely changes the impact. And when it comes to intentions vs impact, impact always wins.
It’s one of the most important client communication abilities for maintaining a smooth discussion flow. It also aids in the formation of a strong client relationship and the development of a rapport with the client.
You’ll be able to ask the right questions, clarify doubts quickly, and verify you’ve understood the client correctly if you’re an active listener.
It is necessary to have an effective communication tool that can unite the team when the bulk of the team members, including the client, are geographically spread.
Utilize emphasis to draw attention to a subject that IS MORE IMPORTANT.